Interactive Voice Response (IVR) is an industry term for a computer that answers a phone call instead of an operator.

IVR equipment interacts with callers through pre-recorded messages, providing the information or service required and allowing users to leave messages.  IVR platforms free up company’s valuable staff resources and increases efficiency through increased call handling.

IVR is ideal for businesses expecting high levels of calls as well as to ensure a good customer service experience and to promote new services. The automated service routes callers to the right place, at the right time, and are completely managed through LatamSB systems.

IVR can be used to support and automate business processes in a number of areas, from the distribution of information and the execution of customer surveys, to the processing of payment transactions, or order processing, to simplifying the way customers check order and delivery status.

LatamSB offers a complete IVR solution including IVR equipment, programming and hosting.  We can design a custom made IVR solution for each business’s needs, for both 

inbound and outbound calls, as well as voicemail systems.  Text to speech functionality is also available, allowing integrating with your database to intelligently request and capture information, instead of using basic pre-recorded voice commands.

Benefits:

• Revenue Generator: businesses can charge for the calls generated and in this case a portion of what is charged becomes additional revenue for the organization.
• Less waiting time for your customers.
• Always open: ensure that your business is always open by allowing customers to listen to information and leave messages 24 hours a day, 365 days a year.
• Increase efficiency and reduce costs through efficient call handling.
• No major investment or expensive equipment needed.  LatamSB will recommend, design and implement the best IVR solution for your business. 
• Full reporting and management system to evaluate call handling and distribution.